Refund&Return Policy
Policy Overview
You can request a refund or an exchange within 30 days of the item’s arrival to the customer if:
- The wrong item was sent to you;
- The item has a quality problem;
- You are not satisfied with the item.
Items must be returned within 30 days of receipt and must be in an unused, unaltered, and unsoiled condition with all original tags and labels attached. In the case of electronics or appliances, the items must not have been installed or used, and the original packaging should be intact. In the case of software, the seal or shrink-wrap must not be broken. All components, manuals, registration cards, and original accessories must be included. Any item returned without pre-notice will be rejected.
The following items can’t be returned:
- Items you have already assembled
- Items marked “Non-Returnable” on the sale page
- Open Box Items
Return Procedure
If you wish to return a product, please follow these steps:
- Step 1: Get in touch with our service team. We will provide you with the return address.
- Step 2: Return the goods to the address we provide and inform us of the tracking number.
- Step 3: We receive the product and inspect it.
- Step 4: We check if the product has been returned as requested. If everything is in order, we will process your refund.
Refund Options
Your payment will be refunded according to the original payment method, excluding any outbound shipping costs. After receiving and inspecting the returned item, we will send you an email informing you that we have received the returned item. We will also notify you to approve or reject the refund.
If the refund is approved, your refund will be processed and the credit limit will automatically be applied to your credit card or original payment method within a few days. Please note that any outbound shipping charges collected on the original order, including upgraded shipping charges (expedited, express, room of choice, etc.), will not be refunded.
All refunds will be credited to the original payment method. The time of refund is usually within 7 to 14 business days after we receive the returned items. Due to the difference between banks, it may take up to a few weeks for the credit to be returned to your account.
Exchanges
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending on your preference:
- Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. Once we receive the returned item in satisfactory condition, your payment for the returned item will be refunded according to the original payment method.
- After the return: Follow the same steps as a regular return. Once we receive the returned item and you receive your refund, you can use your original payment method to place a new order for the desired item.
Please note that return shipping costs still apply for all exchanges.
Canceling Returns
Changed your mind after filling out the return form? Don’t worry! You can always cancel your return request, but please do this before your items are shipped back. Once your items are in transit, we can't stop the return process. You can cancel your return by contacting our customer service team.
Replacements
If the received product has manufacturing defects, the buyer has the right to ask for a refund or replacement within 30 days after receiving the item. Buyers may be asked to provide picture evidence of the manufacturing defect.
Customer satisfaction is indispensable to us. We understand that sometimes, purchases may not work out. We're here to help guide you through the return, refund, exchange, or replacement process.
If you’re not happy with your purchase, or if you have any questions about our policy, don't hesitate to reach out to our customer service team through the contact methods provided on our website. Our team is always available to assist you and ensure a smooth and satisfactory shopping experience.
Thank you for choosing us for your shopping needs!